Hey there, fun-seeker! We know you might have questions about our quirky products and services. Don’t worry, we’ve got the answers to make your Yellow Octopus experience as smooth as our inflatable T-Rex costumes are hilarious!
đī¸ Product Questions
What kind of products do you sell?
We specialize in fun, unique, and quirky items! From hilarious adult costumes and brain-teasing board games to whimsical lighting and cool gadgets for your home. Whether you’re a crazy cat lady, plant enthusiast, or BBQ master, we’ve got something to spark joy!
Do you have board games for kids?
Absolutely! We have a special selection of board games perfect for family game nights and keeping the little ones entertained.
Are your products good for gifts?
Yes! Our products make perfect gifts for any occasion. We have special sections for baby shower gifts, BBQ gifts, beer gifts, and more – perfect for finding that unique present that shows you care (and have great taste in fun)!
đ Shipping & Delivery
How long does shipping take?
Processing Time: 1-2 business days
Shipping Time:
- Standard Shipping (DHL/FedEx): 10-15 days after shipping – $12.95 flat fee
- Free Shipping (EMS): 15-25 days after shipping – for orders over $50
Do you ship to my country?
We ship globally! However, we currently don’t deliver to Asia and some remote areas. If you’re unsure, just try placing an order – our system will let you know if we can deliver to your location.
What if I need my order for a specific event?
For time-sensitive orders like parties or gifts, we recommend choosing Standard Shipping for faster delivery. Don’t forget to order early to account for processing and shipping time!
đŗ Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – making payments smooth and secure for everyone!
Do I need to create an account to shop?
Nope! You can checkout as a guest, but creating an account makes future shopping faster and lets you track your orders more easily.
âŠī¸ Returns & Exchanges
What’s your return policy?
We want you to love your purchase! If something isn’t quite right, you have 15 days from the delivery date to initiate a return. Just contact our friendly support team at [email protected], and we’ll guide you through the easy process.
What if my item arrives damaged?
Oh no! We’re sorry to hear that. Please contact us immediately at [email protected] with photos of the damaged item, and we’ll make it right ASAP!
â General Questions
Where are you located?
We’re based in Indianapolis, US, but we ship fun worldwide! Our address is 4365 Browning Lane, Indianapolis, US 46201.
How can I contact customer service?
We’d love to hear from you! Email us at [email protected] and our friendly team will get back to you faster than you can say “quirky lighting”!
Still have questions? Don’t be shy! Reach out to us – we’re here to help bring more fun into your life! đ